For days I have pondered how to express my gratitude for your compassion, devotion and true caring for my dad. I knew from the day I first sang there and then toured the Cliffs before bringing Dad to you that this place was very special. It felt like home immediately and it took no time for dad to settle in. Yes, there were some small issues like the saga of the disappearing handkerchiefs but all the important things were done with finesse. Dad always felt the love you exuded and the respect for him even as he declined. You spoke to him, not at him or around him. He loved how clean he said things were. Thoroughly enjoyed the food – his appetite a testament to that! He loved singing and dancing which I also shared with him the other residents and the team. As he declined, your unending support made him feel safe and secure and his passing could not have been more dignified and serene.
I share your pain in losing a vibrant member of the Cliffs community, but, I am reminded that it only hurts because you truly loved him and he loved all of you. So all I am left to say is thank you all from the bottom of my heart. Please know you touched him, me, Nat and all who came to see him. We were very fortunate to find you.